Eptica Self Service Module

Support and Customer Service

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Game Support

4. Other Game Support Issues

Available documents

How to Access Game Manuals
Keyboard lag caused by ATI's hotkey poller
Modifications to Windows Games
The Game Display is Upside-down
When I hit escape my game window minimizes.
While running my game, the sound speed is running too fast

Most popular articles

How to cancel a GameTap subscription?
Contact Us
02. Installation of the GameTap Player
Get the new GameTap Player
Are you having problems launching a specific Windows game?
DEP settings for Windows Vista -- Recommended reading for all Windows Vista users
How to Submit a Service Request to GameTap Customer Service
Update to a current version of DirectX
11. Green circle but no game start
02. How to launch a game

Best ranked documents

[Error: UD04] The GameTap updater was terminated abnormally. Please close your web browser and try again If that does not work, you may need to reinstall the GameTap player.
How to configure Norton Internet Security 2007
List of kept and replaced games
07. How to remove a game from your PC
Running GameTap with Bit Defender
How to remove spyware, malware, and adware
Running GameTap with Diskeeper and other maintenance utilities
Game Requirements Error: The game you are trying to play requires X Megabytes of system memory
How to configure Outpost Firewall Pro
The GameTap player has failed. [Error: 30008]
How do I find the Privacy Policy or Terms and Conditions?
How to configure Panda 2007
Does GameTap Automatically Renew Subscriptions?
[Error: 25015] The GameTap player needs an update, but the updater cannot continue. Please log in to your operating system as an administrator and try again.
How to configure McAfee Personal Firewall/Suite
Running GameTap with an iPod connected
How do I change my billing cycle from monthly to yearly or vice versa?
GameTap hold on your credit card, $1 pre-auth
[Errors: 25008, 25013, 25014] The GameTap player needs an update, but the updater cannot continue. A file may be missing or malformed or the error may be due to a security feature of your operating system.
How to test your connection speed
How to resolve poor video display or graphics issues
How to manage your forum subscriptions, bookmarks, drafts and attachments
This game is not in your Game Pack or has been restricted by the primary account holder. [Error: 4106]
Download Gateway Proprietary Video Drivers
How to update your video drivers
List of added games
SiS Video Cards
How to find game files with the Windows Vista search function
Running GameTap with WinImage
12. Player initializing and Player installation issues
How to change your password
The game loaded properly, but will not play. [Error: 4104]
[Errors: 25005, 25006, UD08] The GameTap player needs an update, but the updater cannot continue. A file is missing. Please reinstall the GameTap player.
[Error: UD07] The GameTap player needs an update, but the updater cannot continue because drive C: is full. Please free up some space on your disk and try again.
How to participate in the GameTap community and stay informed
The PC freezes or restarts after a few minutes
Error 4062 when launching a game
Supported nVidia Video Cards
How to configure the AOL Firewall
[Error: 4101] It appears the GameTap emulator for this game is missing or has been corrupted.
Game Requirements Error: The game you are trying to play requires a CPU that supports the 3Dnow Instruction set
Game controller problems (pads, joysticks, etc...)
How to identify your operating system
How to edit your forum settings
How to reset your password
03. How to download and start a game
[Error: 25010] The GameTap player needs an update, but the updater cannot continue. It may be due to a security feature of your operating system or that your computer is low on system resources.
The internet disconnects whilst I am playing a game
07. Freeing system resources
Minimum System Requirements on Windows Vista
03b. How to obtain additional activations
Download Sony Proprietary Video Drivers
03a. How to activate a game
The Game Display is Upside-down
How to ensure that your sound drivers are functioning properly
Intel Video Card Drivers
How to update your details
Supported Controllers to use with GameTap
A brand new service!
[Error: 25011] The GameTap player needs an update, but the updater cannot continue. It may be due to a security feature of your operating system, a network problem, or that your computer is low on disk space.
13. Player initializing and Player installation issues - Files to provide Support with
02. How to launch a game
Supported VIA/S3 Video Cards
Three easy steps to increase game performance
Inaccurate "Next Payment Date"
Issues with X-Box 360's Wireless Controller
Login into the new GameTap
[Error: 4054] It appears your local GameTap game catalog is missing or has been corrupted.
11. Deactivating the User Account Control (UAC)
How do I find the Privacy Policy or Terms and Conditions?
How to turn on hardware acceleration
How to manage friends and foes
Get the new GameTap Player
The game is running slow (lots of disk accessing)
How to configure Norton Internet Security 2005
Error 4107
10. The GameTap Player browser compatibility
05. Configuring your Internet Firewall
ATI Video Card Drivers
Supported ATI Video Cards
The My Games page doesn't display any games or the Download Manager.
How to configure Zone Alarm
ATI Video Card Drivers on Windows Vista/7
Use a current version of Flash
How to configure F-Secure Internet Security 2006
How to sign-up for a Classic Pack or Premium Pack subscription
List of removed games
[Errors: 25000, 25001, 25002, 25003, 25004, 25007, UD03] The GameTap player needs an update, but the updater has failed. It may be due to a security feature of your operating system.
Error Launching Game: There was a problem accessing game files - 3011
09. Starting Windows in "light" mode
The GameTap player was unable to load your game. It may be the game file is corrupted. [Error: 4100]
How to configure Norton 360 Anti-Virus Program
[Errors: UD01, UD02] The GameTap player needs an update, but the updater has failed. Please close your web browser and try again.
How to change your subscription pack (Classic to Premium Pack only)
Protection Error 153
Modifications to Windows Games
What are the ESRB Ratings?
Open communication ports needed for GameTap -- for Troubleshooting Connection Issues
How to Access Game Manuals
09. Reinstalling the GameTap Player
Update to a current version of DirectX
08. How to uninstall the GameTap Player
Identify your video card on Windows XP/2000
[Errors: 25016, 25017, 25018] The GameTap player needs an update, but the updater has failed. Please backup your games and reinstall the GameTap player.
10. Putting the desktop into 32bit color
02. Installation of the GameTap Player
How to connect a USB controller
How to disable startup programs that slow your computer
What payment methods does GameTap accept?
Tips on video cards while running Windows Vista
How to use PayPal for GameTap payments
Keyboard problems with an ATI driver
Download Dell Proprietary Video Drivers
How to configure Prisma Firewall
The GameTap Player has failed to start, initialize, or update. [Errors: 4000, 4051, 4055, 4063, 4064, 4066]
Do I have a Firewall? How do I configure it?
06. Antivirus-Warnings
How to configure McAfee Personal Firewall Plus
There was a mismatch between the website and the GameTap player. [Errors: 4102, 4150]
[Error: 25019] The GameTap player needs an update, but the updater cannot continue while this computer is running in Protected Mode.
How to configure Sygate Personal Firewall Pro
When launching a game, a blue or black screen loads
nVidia Video Driver on Windows Vista
Work-around to install Intel provided drivers on any Intel graphics card (Dell, HP, Toshiba, etc...)
When I hit escape my game window minimizes.
nVidia Video Card Drivers
Keyboard lag caused by ATI's hotkey poller
How do I change the Credit Card that GameTap bills?
11. Green circle but no game start
Identify your video card type on Windows Vista/7
How to identify your video card and update your drivers on Windows Vista/7
04. Managing the space of you hard drive(s)
04. Windows Vista/7 and 64-bit Compatibility
How to ping a host to test your internet connectivity
Via/S3 Video Card
This game is not in your Game Pack or it is not available in your country. [Error: 4105]
01. Login into your account
Issues with the SmartJoy Plus USB Adapter
Running GameTap with Teamspeak or Ventrilo
Game Requirements Error: There is not enough disk space on your system to acquire this game
How to Submit a Service Request to GameTap Customer Service
The GameTap Player could not unload the previous game. [Error: 4108]
How to configure EZ Armor Security Suite
Titles Recently Removed from Service
Running GameTap with Spyware Doctor
Supported Intel Video Cards
GameTap Minimum System Requirements
The GameTap Player is missing critical files. You will likely need to reinstall it. [Error: 30003]
The in game sound is crackly or not working at all
12. Disable data execution prevention (DEP)
08. Optimising internet connection
The GameTap player is having difficulty connecting to the server. [Error: 4053]
Credit Card Security
Game Requirements Error: The game you are trying to play requires a CPU speed of at least 'X' MHz.
[Errors: UD11, UD12, UD13, UD14, UD15, UD16] The GameTap player needs an update, but the updater cannot continue. Please verify your internet connection is working and try again.
What is the difference between GameTap Game Packs (Membership Levels)?
Launch Error: Nothing happens when launching a game [Error 4050]
Intel Drivers on Windows Vista/7
How to configure McAfee Personal Firewall 2007
While running my game, the sound speed is running too fast
How to retrieve a forgotten TapID
[Error: UD24] The GameTap player needs an update, but the updater cannot continue.
DEP settings for Windows Vista -- Recommended reading for all Windows Vista users
Connection or Firewall error while attempting to launch GameTap
Running GameTap with Window Blinds and other skinning utilities
06. How to manage your favorites
How to prepare Vista to run GameTap
GameTap Update and Windows 7 (coming January 2010)
4109 error in Windows Vista on all PC games
How to configure Norton Personal Firewall 2004
How to sign-up for a Free Pack subscription
Are you having problems launching a specific Windows game?
How to view your billing transaction history
Download HP/Compaq Proprietary Video Card Drivers
Running GameTap with Games on Demand Services and other game services
[Error: UD06] The GameTap updater was terminated abnormally. You may need to reinstall the GameTap player.
Game Requirements Error: The game you are trying to play requires a Video Card that supports 3D acceleration
01. What is the GameTap Player?
05. Programming the download of multiple games
Game Requirements Error: The game you are trying to play requires a Video Card with 'X' Megabytes of memory onboard
Issues using two controllers of the same model
How to apply a coupon code to an existing account
How to edit your forum profile, signature and avatar
The game crashes or freezes
Update your sound drivers -- to troubleshoot audio issues
Contact Us
Common Installation Troubleshooting Steps
How to cancel a GameTap subscription?
"Error during launch of the game"