Eptica Self Service Module

Support and Customer Service

Themes and sub themes

How can we help?

Manage your Account

4. Profile & Forum Settings

Available documents

How to edit your forum profile, signature and avatar
How to edit your forum settings
How to manage friends and foes
How to manage your forum subscriptions, bookmarks, drafts and attachments

Most popular articles

How to cancel a GameTap subscription?
Contact Us
02. Installation of the GameTap Player
Get the new GameTap Player
Are you having problems launching a specific Windows game?
DEP settings for Windows Vista -- Recommended reading for all Windows Vista users
How to Submit a Service Request to GameTap Customer Service
Update to a current version of DirectX
11. Green circle but no game start
02. How to launch a game

Best ranked documents

[Error: UD04] The GameTap updater was terminated abnormally. Please close your web browser and try again If that does not work, you may need to reinstall the GameTap player.
How to configure Norton Internet Security 2007
List of kept and replaced games
07. How to remove a game from your PC
How to remove spyware, malware, and adware
Running GameTap with Bit Defender
Running GameTap with Diskeeper and other maintenance utilities
Game Requirements Error: The game you are trying to play requires X Megabytes of system memory
How to configure Outpost Firewall Pro
The GameTap player has failed. [Error: 30008]
How to configure Panda 2007
How do I find the Privacy Policy or Terms and Conditions?
Does GameTap Automatically Renew Subscriptions?
How to configure McAfee Personal Firewall/Suite
Running GameTap with an iPod connected
How to test your connection speed
How do I change my billing cycle from monthly to yearly or vice versa?
[Error: 25015] The GameTap player needs an update, but the updater cannot continue. Please log in to your operating system as an administrator and try again.
GameTap hold on your credit card, $1 pre-auth
How to resolve poor video display or graphics issues
[Errors: 25008, 25013, 25014] The GameTap player needs an update, but the updater cannot continue. A file may be missing or malformed or the error may be due to a security feature of your operating system.
How to manage your forum subscriptions, bookmarks, drafts and attachments
This game is not in your Game Pack or has been restricted by the primary account holder. [Error: 4106]
Download Gateway Proprietary Video Drivers
How to change your password
How to update your video drivers
List of added games
How to find game files with the Windows Vista search function
[Errors: 25005, 25006, UD08] The GameTap player needs an update, but the updater cannot continue. A file is missing. Please reinstall the GameTap player.
Running GameTap with WinImage
How to identify your operating system
[Error: UD07] The GameTap player needs an update, but the updater cannot continue because drive C: is full. Please free up some space on your disk and try again.
The game loaded properly, but will not play. [Error: 4104]
03b. How to obtain additional activations
SiS Video Cards
The internet disconnects whilst I am playing a game
[Error: 25011] The GameTap player needs an update, but the updater cannot continue. It may be due to a security feature of your operating system, a network problem, or that your computer is low on disk space.
Minimum System Requirements on Windows Vista
How to participate in the GameTap community and stay informed
12. Player initializing and Player installation issues
Error 4062 when launching a game
Supported nVidia Video Cards
How to configure the AOL Firewall
[Error: 4101] It appears the GameTap emulator for this game is missing or has been corrupted.
[Error: 25010] The GameTap player needs an update, but the updater cannot continue. It may be due to a security feature of your operating system or that your computer is low on system resources.
Game Requirements Error: The game you are trying to play requires a CPU that supports the 3Dnow Instruction set
Game controller problems (pads, joysticks, etc...)
13. Player initializing and Player installation issues - Files to provide Support with
How to reset your password
The PC freezes or restarts after a few minutes
Supported VIA/S3 Video Cards
03. How to download and start a game
Download Sony Proprietary Video Drivers
How to edit your forum settings
03a. How to activate a game
The Game Display is Upside-down
How to ensure that your sound drivers are functioning properly
Supported Controllers to use with GameTap
How to turn on hardware acceleration
How to update your details
07. Freeing system resources
Inaccurate "Next Payment Date"
02. How to launch a game
A brand new service!
Issues with X-Box 360's Wireless Controller
Login into the new GameTap
10. The GameTap Player browser compatibility
How do I find the Privacy Policy or Terms and Conditions?
Three easy steps to increase game performance
List of removed games
How to manage friends and foes
[Error: 4054] It appears your local GameTap game catalog is missing or has been corrupted.
The game is running slow (lots of disk accessing)
How to configure Norton Internet Security 2005
Error 4107
05. Configuring your Internet Firewall
ATI Video Card Drivers
Get the new GameTap Player
Supported ATI Video Cards
The My Games page doesn't display any games or the Download Manager.
ATI Video Card Drivers on Windows Vista/7
Use a current version of Flash
How to configure F-Secure Internet Security 2006
How to sign-up for a Classic Pack or Premium Pack subscription
11. Deactivating the User Account Control (UAC)
Intel Video Card Drivers
How to Access Game Manuals
Error Launching Game: There was a problem accessing game files - 3011
How to configure Zone Alarm
How to disable startup programs that slow your computer
Game Requirements Error: There is not enough disk space on your system to acquire this game
How to configure Norton 360 Anti-Virus Program
[Errors: UD01, UD02] The GameTap player needs an update, but the updater has failed. Please close your web browser and try again.
How to change your subscription pack (Classic to Premium Pack only)
Protection Error 153
[Errors: 25000, 25001, 25002, 25003, 25004, 25007, UD03] The GameTap player needs an update, but the updater has failed. It may be due to a security feature of your operating system.
Modifications to Windows Games
The GameTap player was unable to load your game. It may be the game file is corrupted. [Error: 4100]
Open communication ports needed for GameTap -- for Troubleshooting Connection Issues
02. Installation of the GameTap Player
09. Reinstalling the GameTap Player
Update to a current version of DirectX
What are the ESRB Ratings?
09. Starting Windows in "light" mode
08. How to uninstall the GameTap Player
Identify your video card on Windows XP/2000
[Errors: 25016, 25017, 25018] The GameTap player needs an update, but the updater has failed. Please backup your games and reinstall the GameTap player.
10. Putting the desktop into 32bit color
06. Antivirus-Warnings
How to connect a USB controller
Running GameTap with Teamspeak or Ventrilo
When launching a game, a blue or black screen loads
Tips on video cards while running Windows Vista
How to use PayPal for GameTap payments
Keyboard problems with an ATI driver
What payment methods does GameTap accept?
Download Dell Proprietary Video Drivers
11. Green circle but no game start
The GameTap Player has failed to start, initialize, or update. [Errors: 4000, 4051, 4055, 4063, 4064, 4066]
Do I have a Firewall? How do I configure it?
Identify your video card type on Windows Vista/7
How to configure McAfee Personal Firewall Plus
There was a mismatch between the website and the GameTap player. [Errors: 4102, 4150]
How to configure Sygate Personal Firewall Pro
Via/S3 Video Card
nVidia Video Driver on Windows Vista
Work-around to install Intel provided drivers on any Intel graphics card (Dell, HP, Toshiba, etc...)
When I hit escape my game window minimizes.
04. Managing the space of you hard drive(s)
04. Windows Vista/7 and 64-bit Compatibility
nVidia Video Card Drivers
Keyboard lag caused by ATI's hotkey poller
How do I change the Credit Card that GameTap bills?
[Error: 25019] The GameTap player needs an update, but the updater cannot continue while this computer is running in Protected Mode.
How to identify your video card and update your drivers on Windows Vista/7
How to ping a host to test your internet connectivity
01. Login into your account
Issues with the SmartJoy Plus USB Adapter
How to configure EZ Armor Security Suite
How to Submit a Service Request to GameTap Customer Service
How to configure Prisma Firewall
The GameTap Player could not unload the previous game. [Error: 4108]
Titles Recently Removed from Service
This game is not in your Game Pack or it is not available in your country. [Error: 4105]
GameTap Minimum System Requirements
The GameTap Player is missing critical files. You will likely need to reinstall it. [Error: 30003]
The in game sound is crackly or not working at all
12. Disable data execution prevention (DEP)
Running GameTap with Spyware Doctor
08. Optimising internet connection
The GameTap player is having difficulty connecting to the server. [Error: 4053]
Credit Card Security
Game Requirements Error: The game you are trying to play requires a CPU speed of at least 'X' MHz.
Supported Intel Video Cards
How to configure McAfee Personal Firewall 2007
[Errors: UD11, UD12, UD13, UD14, UD15, UD16] The GameTap player needs an update, but the updater cannot continue. Please verify your internet connection is working and try again.
Launch Error: Nothing happens when launching a game [Error 4050]
Intel Drivers on Windows Vista/7
[Error: UD24] The GameTap player needs an update, but the updater cannot continue.
While running my game, the sound speed is running too fast
How to retrieve a forgotten TapID
What is the difference between GameTap Game Packs (Membership Levels)?
Connection or Firewall error while attempting to launch GameTap
How to prepare Vista to run GameTap
How to sign-up for a Free Pack subscription
How to configure Norton Personal Firewall 2004
GameTap Update and Windows 7 (coming January 2010)
Running GameTap with Window Blinds and other skinning utilities
4109 error in Windows Vista on all PC games
DEP settings for Windows Vista -- Recommended reading for all Windows Vista users
Are you having problems launching a specific Windows game?
How to view your billing transaction history
06. How to manage your favorites
Download HP/Compaq Proprietary Video Card Drivers
Running GameTap with Games on Demand Services and other game services
[Error: UD06] The GameTap updater was terminated abnormally. You may need to reinstall the GameTap player.
05. Programming the download of multiple games
Game Requirements Error: The game you are trying to play requires a Video Card that supports 3D acceleration
01. What is the GameTap Player?
Game Requirements Error: The game you are trying to play requires a Video Card with 'X' Megabytes of memory onboard
Issues using two controllers of the same model
How to apply a coupon code to an existing account
How to edit your forum profile, signature and avatar
The game crashes or freezes
Update your sound drivers -- to troubleshoot audio issues
Common Installation Troubleshooting Steps
Contact Us
How to cancel a GameTap subscription?
"Error during launch of the game"