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GameTap Product Questions and Answers

1. Billing

Available documents

Credit Card Security
Does GameTap Automatically Renew Subscriptions?
How do I find the Privacy Policy or Terms and Conditions?
What payment methods does GameTap accept?

Most popular articles

How to cancel a GameTap subscription?
Contact Us
Get the new GameTap Player
02. Installation of the GameTap Player
Are you having problems launching a specific Windows game?
11. Green circle but no game start
DEP settings for Windows Vista -- Recommended reading for all Windows Vista users
Update to a current version of DirectX
02. How to launch a game
How to Submit a Service Request to GameTap Customer Service

Best ranked documents

[Error: UD04] The GameTap updater was terminated abnormally. Please close your web browser and try again If that does not work, you may need to reinstall the GameTap player.
How to configure Norton Internet Security 2007
List of kept and replaced games
07. How to remove a game from your PC
[Error: 25015] The GameTap player needs an update, but the updater cannot continue. Please log in to your operating system as an administrator and try again.
Running GameTap with Bit Defender
How to remove spyware, malware, and adware
How do I find the Privacy Policy or Terms and Conditions?
Running GameTap with Diskeeper and other maintenance utilities
How to configure Outpost Firewall Pro
How do I change my billing cycle from monthly to yearly or vice versa?
The GameTap player has failed. [Error: 30008]
How to configure Panda 2007
Running GameTap with an iPod connected
How to configure McAfee Personal Firewall/Suite
Does GameTap Automatically Renew Subscriptions?
GameTap hold on your credit card, $1 pre-auth
How to test your connection speed
Game Requirements Error: The game you are trying to play requires X Megabytes of system memory
How to resolve poor video display or graphics issues
This game is not in your Game Pack or has been restricted by the primary account holder. [Error: 4106]
03. How to download and start a game
12. Player initializing and Player installation issues
How to update your video drivers
Running GameTap with WinImage
SiS Video Cards
How to configure the AOL Firewall
How do I find the Privacy Policy or Terms and Conditions?
[Errors: 25005, 25006, UD08] The GameTap player needs an update, but the updater cannot continue. A file is missing. Please reinstall the GameTap player.
How to find game files with the Windows Vista search function
How to manage friends and foes
Supported nVidia Video Cards
The internet disconnects whilst I am playing a game
List of added games
[Error: 25011] The GameTap player needs an update, but the updater cannot continue. It may be due to a security feature of your operating system, a network problem, or that your computer is low on disk space.
How to identify your operating system
[Error: UD07] The GameTap player needs an update, but the updater cannot continue because drive C: is full. Please free up some space on your disk and try again.
The game loaded properly, but will not play. [Error: 4104]
[Errors: 25008, 25013, 25014] The GameTap player needs an update, but the updater cannot continue. A file may be missing or malformed or the error may be due to a security feature of your operating system.
How to reset your password
How to edit your forum settings
Game controller problems (pads, joysticks, etc...)
Download Gateway Proprietary Video Drivers
The Game Display is Upside-down
How to participate in the GameTap community and stay informed
Error 4062 when launching a game
How to change your password
07. Freeing system resources
Minimum System Requirements on Windows Vista
How to manage your forum subscriptions, bookmarks, drafts and attachments
[Error: 4101] It appears the GameTap emulator for this game is missing or has been corrupted.
Intel Video Card Drivers
The PC freezes or restarts after a few minutes
Three easy steps to increase game performance
Protection Error 153
Supported Controllers to use with GameTap
How to ensure that your sound drivers are functioning properly
How to turn on hardware acceleration
Download Sony Proprietary Video Drivers
Game Requirements Error: The game you are trying to play requires a CPU that supports the 3Dnow Instruction set
02. How to launch a game
Inaccurate "Next Payment Date"
A brand new service!
Open communication ports needed for GameTap -- for Troubleshooting Connection Issues
Login into the new GameTap
Supported VIA/S3 Video Cards
Get the new GameTap Player
03b. How to obtain additional activations
ATI Video Card Drivers on Windows Vista/7
The My Games page doesn't display any games or the Download Manager.
Identify your video card on Windows XP/2000
[Error: 4054] It appears your local GameTap game catalog is missing or has been corrupted.
The game is running slow (lots of disk accessing)
How to configure Norton Internet Security 2005
Error 4107
List of removed games
How to update your details
05. Configuring your Internet Firewall
How to Access Game Manuals
[Error: 25010] The GameTap player needs an update, but the updater cannot continue. It may be due to a security feature of your operating system or that your computer is low on system resources.
09. Starting Windows in "light" mode
Download Dell Proprietary Video Drivers
ATI Video Card Drivers
11. Deactivating the User Account Control (UAC)
How to configure F-Secure Internet Security 2006
13. Player initializing and Player installation issues - Files to provide Support with
Supported ATI Video Cards
Error Launching Game: There was a problem accessing game files - 3011
How to configure Norton 360 Anti-Virus Program
08. How to uninstall the GameTap Player
How to disable startup programs that slow your computer
What payment methods does GameTap accept?
03a. How to activate a game
Tips on video cards while running Windows Vista
10. The GameTap Player browser compatibility
Modifications to Windows Games
Issues with X-Box 360's Wireless Controller
The GameTap player was unable to load your game. It may be the game file is corrupted. [Error: 4100]
How to configure Zone Alarm
02. Installation of the GameTap Player
Keyboard lag caused by ATI's hotkey poller
10. Putting the desktop into 32bit color
[Errors: 25016, 25017, 25018] The GameTap player needs an update, but the updater has failed. Please backup your games and reinstall the GameTap player.
[Errors: 25000, 25001, 25002, 25003, 25004, 25007, UD03] The GameTap player needs an update, but the updater has failed. It may be due to a security feature of your operating system.
How to configure McAfee Personal Firewall Plus
The GameTap Player has failed to start, initialize, or update. [Errors: 4000, 4051, 4055, 4063, 4064, 4066]
Keyboard problems with an ATI driver
What are the ESRB Ratings?
nVidia Video Driver on Windows Vista
There was a mismatch between the website and the GameTap player. [Errors: 4102, 4150]
How to sign-up for a Classic Pack or Premium Pack subscription
04. Windows Vista/7 and 64-bit Compatibility
[Error: 25019] The GameTap player needs an update, but the updater cannot continue while this computer is running in Protected Mode.
How to connect a USB controller
09. Reinstalling the GameTap Player
Use a current version of Flash
When launching a game, a blue or black screen loads
This game is not in your Game Pack or it is not available in your country. [Error: 4105]
How to use PayPal for GameTap payments
Do I have a Firewall? How do I configure it?
Via/S3 Video Card
nVidia Video Card Drivers
When I hit escape my game window minimizes.
The GameTap Player could not unload the previous game. [Error: 4108]
How to change your subscription pack (Classic to Premium Pack only)
06. Antivirus-Warnings
[Errors: UD01, UD02] The GameTap player needs an update, but the updater has failed. Please close your web browser and try again.
Issues with the SmartJoy Plus USB Adapter
Update to a current version of DirectX
11. Green circle but no game start
GameTap Minimum System Requirements
How to configure Prisma Firewall
Work-around to install Intel provided drivers on any Intel graphics card (Dell, HP, Toshiba, etc...)
The GameTap Player is missing critical files. You will likely need to reinstall it. [Error: 30003]
How to ping a host to test your internet connectivity
01. Login into your account
How do I change the Credit Card that GameTap bills?
Game Requirements Error: There is not enough disk space on your system to acquire this game
How to view your billing transaction history
How to configure Sygate Personal Firewall Pro
Titles Recently Removed from Service
Identify your video card type on Windows Vista/7
How to Submit a Service Request to GameTap Customer Service
04. Managing the space of you hard drive(s)
Running GameTap with Spyware Doctor
Credit Card Security
The in game sound is crackly or not working at all
08. Optimising internet connection
How to configure EZ Armor Security Suite
How to identify your video card and update your drivers on Windows Vista/7
06. How to manage your favorites
Connection or Firewall error while attempting to launch GameTap
Game Requirements Error: The game you are trying to play requires a CPU speed of at least 'X' MHz.
The GameTap player is having difficulty connecting to the server. [Error: 4053]
How to configure McAfee Personal Firewall 2007
Running GameTap with Teamspeak or Ventrilo
[Errors: UD11, UD12, UD13, UD14, UD15, UD16] The GameTap player needs an update, but the updater cannot continue. Please verify your internet connection is working and try again.
GameTap Update and Windows 7 (coming January 2010)
[Error: UD24] The GameTap player needs an update, but the updater cannot continue.
Supported Intel Video Cards
Running GameTap with Window Blinds and other skinning utilities
Download HP/Compaq Proprietary Video Card Drivers
What is the difference between GameTap Game Packs (Membership Levels)?
How to retrieve a forgotten TapID
DEP settings for Windows Vista -- Recommended reading for all Windows Vista users
Launch Error: Nothing happens when launching a game [Error 4050]
Intel Drivers on Windows Vista/7
How to configure Norton Personal Firewall 2004
4109 error in Windows Vista on all PC games
How to prepare Vista to run GameTap
12. Disable data execution prevention (DEP)
While running my game, the sound speed is running too fast
Game Requirements Error: The game you are trying to play requires a Video Card that supports 3D acceleration
Are you having problems launching a specific Windows game?
[Error: UD06] The GameTap updater was terminated abnormally. You may need to reinstall the GameTap player.
Game Requirements Error: The game you are trying to play requires a Video Card with 'X' Megabytes of memory onboard
Running GameTap with Games on Demand Services and other game services
05. Programming the download of multiple games
01. What is the GameTap Player?
How to sign-up for a Free Pack subscription
Issues using two controllers of the same model
How to edit your forum profile, signature and avatar
The game crashes or freezes
How to apply a coupon code to an existing account
Common Installation Troubleshooting Steps
Contact Us
Update your sound drivers -- to troubleshoot audio issues
How to cancel a GameTap subscription?
"Error during launch of the game"