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Support and Customer Service
Document Protection Error 153
If you are seeing Protection Error 153 when trying to launch some PC Windows titles in the subscription service, it is likely you are experiencing a conflict related to Windows Vista Service Pack 2. If you are using GameTap in this environment, the current workaround is to edit the Properties of the GameTap Web Player.

  1. Make sure GameTap is not currently running. Three ways to do this are:
    • Logout of GameTap.com and wait 2 minutes. OR
    • Reboot your machine. OR
    • Logout of GameTap.com, open up Task Manager, and end the gametapplayer.exe process.
  2. Open up My Computer or Windows Explorer.
  3. Navigate to C:\Program Files\GameTap Web Player\bin\release
  4. Right-click on gametapplayer.exe and choose Properties.
  5. Go to the Compatibility tab.
  6. Enable "Run this program in compatibility mode for:" and choose "Windows XP (Service Pack 2)" from the dropdown.
  7. If applicable, enable "Run this program as an administrator" in the Priviledge Level area. 
  8. Click OK to save your changes.
  9. Login to GameTap.com and try playing one of the error-prone games again. If the error message still appears, please contact GameTap Customer Support with a description of the problem and note that you followed these steps.
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Properties

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