If a game has trouble running, or always blocks at a specific section and having followed all the guidelines in this help has not worked, we ask you to uninstall the game data and reinstall (re-download) it.
This is easy to do, and you will not remove your saved games:
3 - The removal of the game should only take a few seconds. You can then go back to the game's presentation page, then click Download to re-download it in its entirety.
Once you click OK to delete the game, you will be asked if you wish to keep your savegames. Click Ok to preserve them, or Cancel to erase them.
If this document does not fit your needs, you can ask a question. If your problem persists, check out the GameTap Community Forums for a quick response to your issue. It is possible that someone has already solved the problem you are encountering. You can also reach Technical Support by submitting a service request by cliking below.
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