Search

Search

 
Support and Customer Service
Document The game crashes or freezes

If a game has trouble running, or always blocks at a specific section and having followed all the guidelines in this help has not worked, we ask you to uninstall the game data and reinstall (re-download) it. 

This is easy to do, and you will not remove your saved games: 

1 - Log on to your account on the website and go to your My Games section. Find the game you are having problems with (Brave Piglet, for example). 


2 - Click on the red Delete symbol next to it. You will receive this message to confirm:




Once you click OK to delete the game, you will be asked if you wish to keep your savegames. Click Ok to preserve them, or Cancel to erase them.


3 - The removal of the game should only take a few seconds. You can then go back to the game's presentation page, then click Download to re-download it in its entirety.
Ask a question

If this document does not fit your needs, you can ask a question. If your problem persists, check out the GameTap Community Forums for a quick response to your issue. It is possible that someone has already solved the problem you are encountering. You can also reach Technical Support by submitting a service request by cliking below. Question...

Properties

This document has been seen 1771 times.

This document has been ranked by 174 visitors           2.7873563218390807 .

You can rank this document

Send by EMail

You can send this document by EMail Send...