Themes and sub themes
Game Support: American McGees Grimm
Publisher's Website
Resolving Game Play Issues
- Review the Known Issues below.
- Be sure you meet System requirements for the game, shown below, as they may differ from the Player requirements.
- If the game fails to launch, Restart the GameTap Player. Some instances of launch problems require a restart of the player to release some resources. If this does not resolve your problem, follow Problems Launching Games troubleshooting steps.
Known Issue:
Grimm fails to launch with Error: Device does not suport 1.x32 FP render target format.
Grimm will give this error on computers with Video cards that do not support Pixel Shader 2.0
Resolution:
You will need to upgrade to a video card that supports Pixel Shader 2.0 in order to play this game.
Known Issue:
On some machines with dual-core CPUs, the game may start successfully once but fail to load on subsequent attempts. This failure typically occurs before or during the splash screen and may be accompanied by excessive CPU usage by GrimmGame.exe. This is a known issue and will be addressed in a future release of GameTap.
Resolution:
Changing the CPU affinity or priority of GrimmGame.exe in Task Manager while the game is hung may allow it to continue loading. The issue may also be intermittent; closing the game in Task Manager and launching it again may resolve the problem. In severe cases, fully closing the GameTap player may be necessary before launching the game again.
Known Issue:
Grimm may crash on computers with AMD dual-core CPUs if the processor driver is not up to date.
Resolution:
* The most recent processor driver from AMD can be downloaded from AMD.
| Operating System | Windows XP/Vista |
| CPU | 2.4 GHz or equivalent |
| RAM | 512 MB of RAM |
| Video Card | 128 MB or greater |
| Sound Card | DirectX Compatible |
| Operating System | Windows XP/Vista |
| CPU | 3.0 GHz or equivalent |
| RAM | 1 GB of RAM |
| Video Card | 256 MB or greater |
| Sound Card | DirectX Compatible |
| Download Size to Start the game | 291.93MB |
| Complete Download Size | 291.93MB |
| Total Drive Space Required | 502.75MB |
If this document does not fit your needs, you can ask a question. If your problem persists, check out the GameTap Community Forums for a quick response to your issue. It is possible that someone has already solved the problem you are encountering. You can also reach Technical Support by submitting a service request by cliking below.
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